Roller Replacement for Severance's Newer Housing Stock

What Can Go Wrong

Severance is young by Front Range standards, median build year 2012, so you're not dealing with the warped 1970s track or oddball hardware we see in older parts of the service area. What you've got instead is the factory roller set that shipped with a production-builder opener package: 7-ball or 10-ball nylon rollers on a stock stem, sized to a budget, not to this climate. Nylon holds up fine for years and then all at once doesn't - a roller starts to flat-spot, the wheel binds in the track, and you get that rhythmic thump every time the door travels. In a cold-and-severe climate zone, the grease in a sealed bearing thickens below freezing and an already-worn roller seizes instead of turning, which is usually the morning you notice it. The fix is almost never the opener in these newer builds. It's the roller, sometimes the hinge it rides in, occasionally the track if a flat-spotted wheel has been grinding a groove into the rail for a few months before anyone called about it.

What You Pay

We don't have a flat number to quote you here because roller jobs split into two different repairs: a straight swap of the roller set, or a swap plus a bent hinge or scored track section if the failure went unnoticed a while. What we can tell you is what drives the cost up or down on a Severance job specifically - steel sealed-bearing rollers cost more than nylon but hold up better through winter, and with median household income here running well above the wider service area's $103,356, a fair number of owners choose to upgrade the full set to sealed bearing rather than replace like-for-like. That's a material choice, not a markup, and we'll lay out both options before we touch the door.

How to Book

We run this job out of Greeley, about 7 miles down the road, so there's no local branch or depot sitting in Severance - just a truck that comes out carrying roller stock sized for the builder-grade track common to 2000s-and-newer construction. Call and tell us roughly when the door started making noise and whether it's binding on one side; that's usually enough for us to bring the right roller diameter and stem length the first trip instead of a second visit.

Stocked Parts

Because most of the doors we see out this way share the same era of hardware - the 2000s-and-newer track and drum setup that's standard across the service area's 12 named communities - we carry both 7-ball nylon and sealed steel ball-bearing rollers in the common stem lengths for that generation of door. We also carry the matched hinges, since a roller rarely fails without putting some wear into the hinge it sits in. What we don't carry on the truck is the older plain-bearing roller stock used on pre-1990s doors; if a Severance property turns out to be an older outlier, that's a special order.

Doing It Yourself

Swapping a single roller on a residential door is within reach for someone comfortable with hand tools, as long as the door is down, the opener is unplugged, and you're not touching the bottom bracket rollers - those sit under spring tension and that's not a DIY repair, full stop. If more than two or three rollers on one side are worn, or the track shows a visible groove, you're better off calling it in: a scored track usually needs straightening or replacing, and that's a job where getting it slightly wrong means the door walks out of alignment again in a month.

Frequently asked questions